Integrations
Integrations
Smart Integrations for Modern Retail
Seamlessly connect the Shopper Assist Call Button with any of your in-store communication devices. Instantly notify your staff when customer assistance is needed in key areas of your store—helping you deliver faster response times and a better customer experience.
Shopper Assist Call Button Integration with Telephone Systems
The Shopper Assist Call Button can be seamlessly integrated into your in-store telephone system, providing instant notifications directly to any extension or group of extensions. When a customer requests assistance, the system automatically places a call or sends an alert to designated phones, ensuring staff are notified immediately. This allows you to direct requests to specific departments, service counters, or staff groups helping your team respond quickly and deliver the high level of customer service your shoppers expect.
Cordless Phones & Shopper Assist Integration
The Shopper Assist Call Button can be fully integrated with your in-store cordless phone system, ensuring staff remain connected no matter where they are on the sales floor. When a customer presses a call button, an alert or call is automatically sent to designated cordless handsets, notifying associates instantly that assistance is required. This wireless integration allows your team to respond quickly from anywhere in the store
Microsoft Teams
We’re pleased to announce support for Microsoft Teams and Teams- phone. Now, call button alerts can integrate directly into your existing Teams infrastructure for seamless communication and coordination.
Paging System & Shopper Assist Integration
The Shopper Assist Call Button can be integrated with your store’s paging system to ensure that no customer request goes unnoticed. When a button is pressed, or a digital button is scanned, a pre-recorded message can automatically play over the PA system, alerting staff that assistance is required in a specific area. This can be configured as the first notification, or as an escalation if there is no response to the initial alert, ensuring timely service, improved staff coordination, and a better customer experience.
Walkie-Talkie Integration
When a call button is pressed or a digital button is scanned, a pre-recorded message can automatically play over your store’s walkie-talkie network. This instantly notifies staff that a customer requires assistance, ensuring faster response times and seamless coordination.
Cell Phone Integration
Shopper Assist seamlessly connects with staff cell phones, allowing them to receive instant calls or alerts anywhere in the store or even externally. Alerts can be controlled by time-of-day settings, ensuring staff are only contacted during working hours. This results in faster response times and improved customer service
Zebra Handheld Mobile Computer
Our Shopper Assist call button delivers reliable, instant communication directly to your in-store Zebra device. Notifications can come as a phone call or be integrated with your Microsoft Teams app. This enhances staff coordination and streamlines operations. Designed for retail environments, it integrates seamlessly with the full suite of Zebra handheld device applications.
Reporting System
The Shopper Assist call button system includes a full-featured reporting and analytics. The reporting package providing clear insights on operational efficiency. Managers can track alerts, response times, and staff performance, ensuring data-driven optimization of store operations.
Additionally, call buttons are powered by long-lasting batteries designed for extended use. When a battery runs low, the system provides alerts, so staff know it needs to be recharged, ensuring uninterrupted operation.
Management System
Our call button management system simplifies store operations, enhances efficiency, and improves team coordination. Designed with multiple layers of access, it is user-friendly for both staff and managers. Through a visual interface portal, buttons can be easily configured, monitored, and updated across multiple store locations, making it the perfect tool for streamlined management and smooth workflows
For further information on smart integrations
Features
Powerful Features Built for Retail
Shopper Assist is designed to be reliable, easy-to-use, and effective in any retail environment.
Seamless Integration
Compatible with your existing telephone system, paging system, cordless phones, cell phones, and in-store Employee Facing Devices (EFDs).
No Cabling Required
Fully wireless buttons operate on your current store Wi-Fi—no additional hardware needed.
Battery-Powered
Fully equipped with a fast-charging rechargeable battery—no need for replacements.
Easy Installation
Buttons can be mounted with Velcro, tape, screws, or straps—flexible for any surface or environment.
Extended Coverage
Effective range from 1,000 sq. ft. to 100,000 sq. ft and more.
NO Subscription
With the Sopper Assist Call Button solution, no subscription or monthly fee is required.
Customizable Signage
Large, visible button design with options for labels, colors, and personalization.
Clear Messaging
Fully programmable to transmit customized, pre-recorded messages or announcements directly to your devices.
Voice Messaging
Call buttons support both text-to-speech messaging and simple voice message recording.
Durable & Resistant
Built to withstand the demands of daily retail environments.
Escalation Notification
Ensures customers receive attention if alerts are missed.
Plug-and-Play Setup
Intuitive programming makes setup fast and user-friendly.
Long Battery Life
Lasts up to 1 year or approximately 7,500+ transmissions on a single charge.
