Instant Assistance at the Press of a Button.
Shopper Assist delivers seamless in-store communication, enhancing service, reducing losses, and boosting staff efficiency instantly.
Want to Learn More?
Find out how
Shopper Assist CALL BUTTON can elevate your store experience. Contact us today
About Us
Smart Innovation
That Empowers Modern Retail
Shopper Assist delivers smart innovation for modern retail, transforming customer service through seamless communication. Our call button solution empowers staff efficiency, reduces merchandise loss, and ensures faster assistance. Built for today’s dynamic retail environments, we provide reliable, easy-to-use technology that enhances store performance and improves customer satisfaction.
REAL-TIME DATA & REPORTING PACKAGE
Includes detailed reporting and analytics, such as:
- Button usage and response
- Average response time
- User and department activity
- Dialed user or group
- Escalation history
- Scheduled email reports
- Battery status alerts
- System tracking logs
- Multi-level access & authorization
- In-store system management
Want to Learn More?
Find out how
Shopper Assist CALL BUTTON
can elevate your store experience.
Contact us today
About Us
Smart Innovation
That Empowers Modern Retail
Shopper Assist delivers smart innovation for modern retail, transforming customer service through seamless communication. Our call button solution empowers staff efficiency, reduces merchandise loss, and ensures faster assistance. Built for today’s dynamic retail environments, we provide reliable, easy-to-use technology that enhances store performance and improves customer satisfaction.
REAL-TIME DATA & REPORTING PACKAGE
Includes detailed reporting and analytics, such as:
- Button usage and response
- Average response time
- User and department activity
- Dialed user or group
- Escalation history
- Scheduled email reports
- Battery status alerts
- System tracking logs
- Multi-level access & authorization
- In-store system management
Shopper Assist Call Buttons
Shopper Assist Call Buttons are available in two formats
Both formats are wireless devices that connect through your existing in-store Wi-Fi network. They give customers a quick and discreet way to request staff assistance. Ideal for display cases, lock-up areas, fitting rooms, and unstaffed counters, these buttons integrate seamlessly with your store’s communication tools whether Telephone system, two-way radios (walkie-talkies), paging systems, mobile devices, or Zebra mobile device and Microsoft Teams.
This ensures faster service, improved staff efficiency, and a better overall shopping experience resulting in stronger customer satisfaction and enhanced revenues.
Digital Call Button
Digital Call Buttons revolutionize how customers request assistance in your store. Designed for today’s tech-savvy shoppers, they offer a modern, convenient way to communicate and receive support.
Physical Call Button
Physical Call Buttons revolutionize how customers request assistance in your store. Designed for today’s tech-savvy shoppers, they offer a modern, convenient way to communicate and receive support.
How It Works
Digital Call Button (QR-Code)
- customer Scans the QR Code: The digital call button is placed on a display case, lock-up, or counter.
- Staff Receive an Alert: Alerts are sent to radios, mobile devices, paging systems, or phone systems.
- Customers can also receive a confirmation message and can be redirected to a web page.
- Microsoft Teams Integration: Digital Call Button alerts can be sent directly to Microsoft Teams channels.
Staff are instantly notified, and a team member can “claim” the request to ensure prompt service.
Physical Call Button
- Customer Presses the Button: Located on a display case, lock-up, fitting room, or counter.
- Signal is Sent: The button wirelessly transmits a signal to the store’s central receiver.
- Staff Receive an Alert: Team members are instantly notified on their radios, mobile devices, or whichever format you’ve chosen.
- Location is Provided: Each alert includes the location, allowing staff to respond quickly.
- Microsoft Teams Integration: Physical Call Button alerts can be sent directly to Microsoft Teams channels.
Staff are instantly notified, and a team member can “claim” the request to ensure prompt service.
Integrations
Smart Integrations for Modern Retail
Seamlessly connect the Shopper Assist Call Button with any of your in-store communication devices. Instantly notify your staff when customer assistance is needed in key areas of your store—helping you deliver faster response times and a better customer experience.
Shopper Assist Call Button Integration with Telephone Systems
The Shopper Assist Call Button can be seamlessly integrated into your in-store telephone system, providing instant notifications directly to any extension or group of extensions. When a customer requests assistance, the system automatically places a call or sends an alert to designated phones, ensuring staff are notified immediately. This allows you to direct requests to specific departments, service counters, or staff groups helping your team respond quickly and deliver the high level of customer service your shoppers expect.
Cordless Phones & Shopper Assist Integration
The Shopper Assist Call Button can be fully integrated with your in-store cordless phone system, ensuring staff remain connected no matter where they are on the sales floor. When a customer presses a call button, an alert or call is automatically sent to designated cordless handsets, notifying associates instantly that assistance is required. This wireless integration allows your team to respond quickly from anywhere in the store
Microsoft Teams
We’re pleased to announce support for Microsoft Teams and Teams- phone. Now, call button alerts can integrate directly into your existing Teams infrastructure for seamless communication and coordination.
Paging System & Shopper Assist Integration
The Shopper Assist Call Button can be integrated with your store’s paging system to ensure that no customer request goes unnoticed. When a button is pressed, or a digital button is scanned, a pre-recorded message can automatically play over the PA system, alerting staff that assistance is required in a specific area. This can be configured as the first notification, or as an escalation if there is no response to the initial alert, ensuring timely service, improved staff coordination, and a better customer experience.
Walkie-Talkie Integration
When a call button is pressed or a digital button is scanned, a pre-recorded message can automatically play over your store’s walkie-talkie network. This instantly notifies staff that a customer requires assistance, ensuring faster response times and seamless coordination.
Cell Phone Integration
Shopper Assist seamlessly connects with staff cell phones, allowing them to receive instant calls or alerts anywhere in the store or even externally. Alerts can be controlled by time-of-day settings, ensuring staff are only contacted during working hours. This results in faster response times and improved customer service
Zebra Handheld Mobile Computer
Our Shopper Assist call button delivers reliable, instant communication directly to your in-store Zebra device. Notifications can come as a phone call or be integrated with your Microsoft Teams app. This enhances staff coordination and streamlines operations. Designed for retail environments, it integrates seamlessly with the full suite of Zebra handheld device applications.
Reporting System
The Shopper Assist call button system includes a full-featured reporting and analytics. The reporting package providing clear insights on operational efficiency. Managers can track alerts, response times, and staff performance, ensuring data-driven optimization of store operations.
Additionally, call buttons are powered by long-lasting batteries designed for extended use. When a battery runs low, the system provides alerts, so staff know it needs to be recharged, ensuring uninterrupted operation.
Management System
Our call button management system simplifies store operations, enhances efficiency, and improves team coordination. Designed with multiple layers of access, it is user-friendly for both staff and managers. Through a visual interface portal, buttons can be easily configured, monitored, and updated across multiple store locations, making it the perfect tool for streamlined management and smooth workflows
For further information on smart integrations
Features
Powerful Features Built for Retail
Shopper Assist is designed to be reliable, easy-to-use, and effective in any retail environment.
Seamless Integration
Compatible with your existing telephone system, paging system, cordless phones, cell phones, and in-store Employee Facing Devices (EFDs).
No Cabling Required
Fully wireless buttons operate on your current store Wi-Fi—no additional hardware needed.
Battery-Powered
Fully equipped with a fast-charging rechargeable battery—no need for replacements.
Easy Installation
Buttons can be mounted with Velcro, tape, screws, or straps—flexible for any surface or environment.
Extended Coverage
Effective range from 1,000 sq. ft. to 100,000 sq. ft and more.
NO Subscription
With the Sopper Assist Call Button solution, no subscription or monthly fee is required.
Customizable Signage
Large, visible button design with options for labels, colors, and personalization.
Clear Messaging
Fully programmable to transmit customized, pre-recorded messages or announcements directly to your devices.
Voice Messaging
Call buttons support both text-to-speech messaging and simple voice message recording.
Durable & Resistant
Built to withstand the demands of daily retail environments.
Escalation Notification
Ensures customers receive attention if alerts are missed.
Plug-and-Play Setup
Intuitive programming makes setup fast and user-friendly.
Long Battery Life
Lasts up to 1 year or approximately 7,500+ transmissions on a single charge.
Customizable Signage
Shopper Assist buttons feature large, visible designs with customizable labels, colors, and signage options,
allowing retailers to match store branding, improve visibility, and create a seamless, customer-friendly experience.
How Can we help you?
Our team is here to support your retail needs with reliable call button solutions, seamless
integrations, and dedicated service designed to improve customer experience
Customizable Signage
Shopper Assist buttons feature large, visible designs with customizable labels, colors, and signage options,
allowing retailers to match store branding, improve visibility, and create a seamless, customer-friendly experience.
How Can we help you?
Our team is here to support your retail needs with reliable call button solutions, seamless
integrations, and dedicated service designed to improve customer experience
Use Cases
Practical Solutions for
Every Store
Shopper Assist Call Buttons can be placed strategically across your store to provide faster service, reduce theft, and improve staff efficiency.
Call buttons near secure merchandise alert staff immediately, enabling quick access while maintaining security.
Staff can unlock secured displays remotely upon request, reducing customer wait times.
Notify staff when an online order or curbside pickup customer has arrived, ensuring fast service
Shoppers with mobility or accessibility needs can request help easily, improving inclusivity and customer experience.
Shoppers at self-checkout stations press a button when they need help with payment issues or scanning errors.
Customers can request help with large items, mobility devices, or heavy packages.
Call buttons can be used to send discreet alerts to staff in case of medical emergencies, suspicious activity, or safety concerns.
Call buttons in fitting rooms alert staff when a customer needs a different size, color, or style.
Call buttons placed near locked firearm displays alert staff immediately when a customer wants to view a gun, ensuring safety and quick service.
Buttons placed at counters ensure coverage when staff aren’t present.
Rapid staff response discourages theft and protects merchandise.
Empower Your Store. Exceed Expectations
Strategically place call buttons at key locations throughout your store to speed up customer service, increase sales, and reduce shrinkage. Deliver the service your customers expect every time.
Key Benefits
Key Benefits of Shopper Assist
Designed to improve service, reduce loss, and boost efficiency across your store.
Improve Customer Experience
Faster service, less waiting, happier shoppers.
Increased Staff Efficiency
Staff stay mobile while still responsive to customer needs.
Enhanced Security
Protects merchandise by ensuring staff are dispatched quickly.
Flexible Integration
Works with radios, paging, mobile devices, phone systems, and Teams.
Empower Your Store Today
Shopper Assist transforms customer service, reduces losses, and improves efficiency. Discover how one button can change your retail experience.
